How to complain about payment or bonus issues at Mostbet?

If your payment or bonus is missing, delayed, or incorrect, you can submit a complaint to Mostbet like this:

Check details first:
- Confirm your payment status in “Balance” / “Transactions”.
- For bonuses, check “Bonuses” or “Promotions” and read the terms.
Contact support:
- Open the live chat on the Mostbet website or app for the fastest reply.
- Or email support (from your registered email) with your username and problem details.
Provide proof:
- Send screenshots of the transaction, bonus offer, and any error message.
- Mention date, time, payment method, and amount.
Follow up:
- Note the ticket or chat ID.
- If needed, reply in the same thread until the issue is solved.

Tip: Always use the same currency and payment method as in your account to avoid delays, especially when playing casino or placing bets.