Introduction

These Terms and Conditions (the “Terms”) constitute a legally binding agreement between you and Mostbet (“Mostbet”, “we”, “our”, or “us”) regarding your access to and use of the online casino, sports betting, Slots, and related gaming services made available through the Mostbet website and any associated mobile applications or platforms (collectively, the “Platform”). By registering an account, accessing the Platform, or participating in any games or betting activities, you confirm that you have read, understood, and agree to be bound by these Terms. These Terms are intended to comply with applicable laws and regulations, with particular emphasis on responsible gambling, prevention of underage gambling, anti-fraud measures, and data protection. If you do not agree with these Terms or any part of them, you must not register, must not deposit funds, and must immediately stop using the Platform. You are also responsible for ensuring that your use of the Platform is lawful in the jurisdiction from which you access it, and that you are at least 18 years of age or the legal age of majority in your country, whichever is higher.

The Platform is designed to provide recreational entertainment for adult users who understand the risks associated with gambling, including the possibility of losing money. We strongly encourage all users from Bangladesh and other permitted regions to engage in gambling activities in a balanced, responsible manner and to seek help if they feel that gambling is negatively affecting their life. The services offered by Mostbet include, but are not limited to, casino games, Slots, table games, live dealer games, sports betting, and promotional campaigns, all of which are governed by these Terms. We may from time to time update, modify, or amend these Terms in order to reflect changes in our services, regulatory requirements, or internal policies, and such changes will be effective once posted on the Platform. It is your responsibility to review these Terms regularly to stay informed about any updates, and continued use of the Platform after changes are posted will be deemed acceptance of the revised Terms.

Acceptance of Terms

By creating an account on the Platform, clicking the “Register”, “Sign Up”, or similar button, or by otherwise accessing and using the services provided by Mostbet, you affirm that you fully accept and agree to these Terms without any reservation. Your acceptance also extends to any additional rules, policies, or conditions that we may publish on specific parts of the Platform, such as bonus rules, game rules, sports betting rules, and privacy or security policies. These supplementary documents form an integral part of the agreement between you and Mostbet and must be read in conjunction with these main Terms. You acknowledge that the language used in these Terms is English and that it is your responsibility to ensure that you fully understand their content before accepting them. If you are uncertain about any provision or require clarification, you should not proceed with registration or gambling activities until you have obtained professional advice or contacted our customer support for guidance.

Use of the Platform is at all times subject to your ongoing acceptance and compliance with these Terms. If at any point you disagree with or wish not to be bound by these Terms, your only remedy is to stop using the Platform and request account closure in accordance with the procedures outlined herein. We reserve the right to refuse registration, to restrict access, or to close accounts for any reason that we, at our sole discretion, consider appropriate, including but not limited to suspected violations of these Terms, unlawful behaviour, or failure to meet eligibility requirements. In addition, you understand and agree that the Platform and its services are provided on an “as is” and “as available” basis, and that by accepting these Terms you also accept the inherent risks associated with online gambling. By proceeding to use the Platform, you confirm that you are doing so voluntarily and have not been coerced or misled into participating in any gaming or betting activities.

Eligibility & Age Restriction (18+ only)

Access to and use of the Platform is strictly restricted to individuals who are at least 18 years of age or older, or the legal age of majority in their jurisdiction, whichever is higher. Under no circumstances may a person under 18 years of age create an account, deposit funds, place bets, or participate in any gambling or betting activities on Mostbet. We take underage gambling very seriously and employ various verification procedures, including identity checks and age verification processes, to prevent minors from accessing the Platform. If we have any suspicion or evidence that you are underage, or that you have allowed a minor to access your account, we may immediately suspend or terminate your account, cancel all bets, and forfeit any winnings. You acknowledge that if you misrepresent your age, you are solely responsible for any consequences arising from such misrepresentation, including legal penalties and confiscation of funds.

Gambling can be harmful to young people, particularly minors who may not fully understand the risks associated with real-money gaming. Individuals under 18 are more vulnerable to developing problem gambling behaviours, financial difficulties, and emotional distress, which is why Mostbet strictly prohibits underage access and strongly supports age verification measures. If you share your device or computer with children or young persons, you are responsible for taking all necessary steps to prevent them from accessing gambling websites, including using parental control software and logging out of your account when not in use. In case you become aware that a minor has accessed the Platform using your credentials or any other means, you must immediately notify us and cooperate with our investigations. We may require proof of age and additional documentation at any time, and failure to provide such evidence may result in account closure and reporting to relevant authorities, where applicable.

Account Registration

In order to participate in any gambling or betting activities on the Platform, you must complete the account registration process and open a personal user account (the “Account”). By registering, you warrant that all information provided is accurate, truthful, and complete, including but not limited to your full name, date of birth, address, contact details, and payment information. You agree to keep your Account details up to date and to promptly inform us of any changes to your personal information. Each user is permitted to have only one Account with Mostbet, and the creation of multiple accounts, whether for bonus abuse, fraud, or any other reason, is strictly prohibited and may lead to immediate closure of all related accounts and confiscation of funds. Accounts must be registered in your own name; you may not open an Account on behalf of another person, nor may you transfer, sell, or assign your Account to any third party.

During the registration and at any time thereafter, we may perform Know Your Customer (KYC) and identity verification procedures to confirm your identity, age, and residence. You may be required to provide documents such as a national ID card, passport, driving licence, utility bill, bank statement, or other documents as reasonably requested by us. Failure to provide satisfactory documentation within the requested timeframe may result in limitations on your Account, including restrictions on deposits, bets, or withdrawals, or may lead to Account suspension or closure. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your Account. If you suspect that your login details have been compromised or that any unauthorised access has taken place, you must promptly change your password and notify our customer support so that appropriate security measures can be taken.

By registering an Account, you confirm that you are acting on your own behalf and not for or on behalf of any other person or entity. You also confirm that you are not a professional gambling participant acting in cooperation with others, and that you will not use the Platform to facilitate any illegal or prohibited activity. You agree not to use any automated tools, bots, scripts, or software that may give you an unfair advantage or manipulate the normal operation of the games or the Platform. We reserve the right to refuse any application for an Account, to close existing Accounts, or to limit your ability to use certain services without being obliged to state a reason, insofar as permitted by law. Your use of the Account is always subject to these Terms and to any additional rules or policies that may apply to specific features of the Platform.

Deposits & Withdrawals

To participate in real-money gaming and betting activities on Mostbet, you are required to make deposits into your Account using one of the approved payment methods listed on the Platform. By making a deposit, you confirm that you are the rightful owner of the funds and that the payment method used is registered in your own name. Deposits must be made in a currency accepted by the Platform, and you acknowledge that currency conversion fees or exchange rate fluctuations may apply if your payment method is denominated in a different currency. We do not extend credit or allow play on credit, and you may only place bets or participate in casino games with funds that have been successfully credited to your Account. In line with responsible gambling principles, we encourage you to only deposit amounts that you can afford to lose and to consider using our deposit limit tools as described in the Responsible Gambling section.

Withdrawals can only be made to payment methods and accounts that belong to you and that you used previously for deposits, subject to our internal security and compliance checks. Before processing a withdrawal request, we may require you to complete KYC and verification procedures to confirm your identity, address, and ownership of the payment method. Mostbet reserves the right to impose minimum and maximum deposit and withdrawal amounts, which may vary depending on the selected payment method, currency, and your Account status. Processing times for deposits and withdrawals may also differ, with some methods offering instant processing and others requiring several business days due to banking or intermediary procedures. We make reasonable efforts to process withdrawals promptly, but we cannot be held liable for delays caused by third-party payment providers, banks, or other external factors beyond our control.

You understand that certain fees or charges may be applied by banks, payment providers, or currency exchange services when you perform transactions to and from your Account. Mostbet will clearly inform you of any fees that we may charge directly, but we are not responsible for any additional costs imposed by third parties. In cases of suspected fraud, money laundering, bonus abuse, chargeback, or other prohibited activity, we reserve the right to suspend withdrawals and to conduct a thorough investigation. If such investigations indicate illegal or prohibited conduct, we may cancel withdrawals, forfeit funds, and close your Account, in addition to any other legal remedies available. It is your responsibility to retain transaction receipts, bank confirmations, or screenshots as proof of payments in case of any disputes or queries.

Payment Methods Table

The payment methods available may vary depending on your country of residence, currency, and regulatory environment. The table below provides a general overview of typical options that may be offered on Mostbet; however, availability and conditions are subject to change at any time.

You are advised to review the Banking or Payments section of the Platform for specific, up-to-date information on the methods, limits, and fees that apply in your country, including Bangladesh. Any attempt to misuse payment systems, including but not limited to chargebacks, use of stolen cards, or fake bank details, will be treated as serious misconduct and may lead to immediate Account closure and reporting to relevant financial institutions or authorities.

Bonuses & Promotions

From time to time, Mostbet may offer bonuses, free spins, free bets, cashback, loyalty rewards, and other promotional incentives (collectively, “Bonuses”) to both new and existing players. All Bonuses are subject to specific terms and conditions, including wagering requirements, minimum deposit amounts, maximum bet limits, validity periods, game restrictions, and withdrawal limitations. These specific conditions will be clearly stated in the promotion description or in the dedicated Bonus Rules section of the Platform, and you are responsible for reading and understanding them before accepting any Bonus. If there is a conflict between general Terms and specific Bonus conditions, the specific Bonus conditions will prevail to the extent of the inconsistency. By claiming, accepting, or using a Bonus, you acknowledge that you fully understand and agree to the applicable Bonus terms.

Bonuses are intended solely for recreational players and must be used fairly in accordance with the rules. Any attempt to abuse, manipulate, or exploit bonuses, including but not limited to using multiple accounts, creating betting patterns that artificially meet wagering requirements, or combining bonuses with other promotional offers in prohibited ways, is strictly forbidden. In such cases, Mostbet reserves the right to cancel Bonuses, void winnings generated from Bonuses, and close or restrict Accounts involved in abuse. Some Bonuses may be restricted by country, payment method, or player status, and we may limit or revoke eligibility at our sole discretion. It is important to note that not all games contribute equally to wagering requirements; for example, Slots may contribute 100%, while table games or live casino may contribute a lower percentage or be excluded entirely, as specified in the individual Bonus rules.

You may at any time choose not to receive Bonuses by adjusting your personal settings or by contacting customer support, if such option is available. However, once a Bonus has been accepted and used, its terms will remain binding until the Bonus is fully cleared or expired. If you request a withdrawal before fulfilling the wagering requirements of an active Bonus, the Bonus and any winnings derived from it may be forfeited, subject to the stated promotional terms. We encourage you to carefully manage your participation in promotions and to avoid chasing losses with Bonuses, in line with responsible gambling principles. Mostbet may modify, suspend, or cancel any Bonus or promotional campaign at any time, without prior notice, provided that such change does not adversely affect promotions already accepted and used by you, except in cases of fraud, error, or regulatory obligation.

Game Rules

Each category of games offered on the Platform, including but not limited to casino games, Slots, table games, live dealer games, and sports betting, is subject to specific rules that govern how the games operate and how outcomes are determined. These rules are typically accessible within each game interface or in a dedicated rules section on the Platform. You must familiarise yourself with the rules of each game before placing any bets, as failure to understand the rules does not entitle you to any refund or compensation. For casino and Slots games, paytables, winning combinations, special features, and bonus mechanics are clearly displayed within the game client, and you should review them carefully. For table and live dealer games, rules on card values, dealer behaviour, bet limits, and table-specific conditions are provided in the game information or help section.

Sports betting activities on Mostbet are governed by additional rules concerning bet types, settlement criteria, event postponements or cancellations, and other sport-specific regulations. It is your responsibility to review these sports betting rules before placing wagers, as different sports or markets may be subject to unique conditions. In case of any discrepancy between the game rules displayed on the Platform and any external or third-party documentation, the rules published on the Platform shall prevail. We reserve the right to void or correct bets if an obvious error occurs, including but not limited to incorrect odds, technical glitches, or human mistakes that clearly deviate from normal market conditions. In such cases, we will act in good faith and in accordance with industry standards to provide a fair resolution.

You must not attempt to exploit any bugs, software errors, or inconsistencies in the games for personal gain. If you become aware of any malfunction or irregularity in a game, you are obliged to immediately stop playing and inform our customer support. Continued use of a game or feature after discovering a fault may be treated as abusive behaviour, and any winnings derived from such exploitation may be voided. We may temporarily suspend any game or betting market, remove it from the Platform, or adjust its rules if we consider this necessary for technical maintenance, regulatory compliance, or to preserve game integrity. Your participation in any game is entirely at your own risk, and you accept that the outcome of games is random or based on official event results, with no guarantee of profit.

Fair Play & RNG

Mostbet is committed to fair play and transparency in all gaming activities offered on the Platform. For virtual casino games and Slots, game outcomes are determined by a certified Random Number Generator (RNG) that ensures all results are random, unpredictable, and independent of previous outcomes. The RNG and relevant game software are periodically tested and audited by reputable testing laboratories or certification bodies to confirm compliance with industry standards for fairness. While we may display return-to-player (RTP) percentages or similar information for certain games, these figures are statistical averages calculated over a large number of game rounds and do not guarantee specific results for individual players or sessions. You acknowledge that gambling outcomes are inherently random and that no system, strategy, or method can eliminate the house edge or guarantee consistent winnings.

We strictly prohibit any activity that may compromise the fairness of games or give certain players an unfair advantage. This includes, but is not limited to, collusion between players, use of external tools or software to analyse or manipulate game outcomes, exploitation of technical glitches, or use of information that is not publicly available. In multiplayer or peer-to-peer games, we monitor gameplay patterns for signs of collusion or fraudulent cooperation, and we reserve the right to void bets, cancel winnings, or impose sanctions on any Account implicated in such behaviour. For sports betting, we rely on official data and results from recognised sources, and we treat any attempt to use insider information or to manipulate event outcomes as a serious violation of these Terms. We may report suspected cheating or manipulation to relevant authorities or governing bodies as required.

In the event of a technical malfunction, system error, or game failure that affects bet placement, game outcomes, or Account balances, we will investigate and take appropriate corrective actions. These actions may include rolling back bets, voiding affected game rounds, or restoring Account balances to their status prior to the malfunction. You understand that software and hardware issues may occasionally occur, and you agree not to claim any additional compensation beyond the restoration of the legitimate state of your Account. Any decision made by Mostbet in relation to fair play, game integrity, and RNG matters will be made in good faith and shall be final and binding, subject to any legal rights you may have under applicable law.

Responsible Gambling

Mostbet recognises that while gambling and casino entertainment can be a form of enjoyment for many adults, it may also lead to financial, emotional, or social harm for some individuals if not approached responsibly. We therefore place strong emphasis on responsible gambling practices and encourage all players from Bangladesh and other permitted regions to manage their gaming activity carefully. You are urged to view gambling as a form of entertainment, not as a way to earn income or recover debts, and to never gamble with money that you cannot afford to lose. Our Platform includes various tools and features to help you control your play, such as deposit limits, wagering limits, session reminders, cooling-off periods, and self-exclusion options. You are encouraged to make active use of these tools if you feel that your gambling is becoming difficult to control or is starting to affect your well-being.

We also provide information and links to external support organisations that specialise in helping individuals with gambling-related problems. These organisations can offer confidential counselling, advice, and assistance to you or to family members and friends affected by your gambling behaviour. You should immediately seek help if you experience symptoms of problem gambling, such as chasing losses, neglecting personal or family responsibilities, borrowing money to gamble, or feeling anxious or depressed because of gambling. It is your responsibility to monitor your own gambling behaviour, but we may also take proactive steps to intervene if we notice signs of excessive or harmful play, such as unusually high deposits, long continuous sessions, or repeated attempts to bypass limits. In such cases, we may contact you, apply additional restrictions, or recommend self-exclusion, always with the aim of protecting your welfare.

Gambling is strictly prohibited for anyone under the age of 18, in line with our obligations to safeguard minors and young people. We strongly advise parents and guardians to use parental control tools to block access to gambling sites on devices used by children and to educate young people about the risks associated with gambling. Mostbet will not be liable for any damages or losses arising from underage gambling that results from negligent supervision by parents or guardians. Nevertheless, if you become aware of any underage person using the Platform, you must immediately report this to us so that we can take appropriate action, including closing the Account and preventing further access. Our responsible gambling approach combines technical tools, educational resources, and cooperation with external support providers to create a safer environment for adult players.

Tools & Features (table)

The following table summarises key responsible gambling tools and features available on the Platform. Availability may vary depending on your jurisdiction and Account status, and additional measures may be introduced from time to time.

You are encouraged to review these options and choose those that best match your personal circumstances. Once certain limits, cooling-off periods, or self-exclusion settings are in place, they may not be removed or relaxed immediately, in order to protect you against impulsive decisions. Any request to shorten or cancel an existing exclusion or limit may be subject to a waiting period and further evaluation.

Support Resources

Mostbet supports the work of independent organisations that provide assistance to individuals experiencing harm from gambling. On the Platform, we may list contact details, websites, or helplines for generic support providers such as “Gambling Help Services”, “Responsible Gaming Counselling Centre”, or “Problem Gambling Support Line”. These organisations can offer confidential advice, assessment of your gambling behaviour, and access to counselling or treatment programmes that may be available in your region, including online and telephone-based support. You are free to contact these organisations at any time, whether you are concerned about your own behaviour or about the gambling habits of a friend or family member. While we do not operate these organisations and cannot control the quality of their services, we recommend them as valuable additional resources beyond the tools available on the Platform.

In addition to professional services, you may consider seeking support from your personal network, including family members, friends, or community leaders, particularly if gambling is causing financial or emotional strain. We also encourage you to speak with qualified financial advisers if gambling has affected your financial stability, and with mental health professionals if you experience anxiety, depression, or other emotional difficulties linked to gambling. Educational materials about responsible gambling, warning signs of problem gambling, and practical tips for maintaining healthy control over gaming are made available on the Platform, and you should review them periodically. These resources can help you develop a better understanding of risks and to implement strategies such as budgeting, limiting time spent on the Platform, and engaging in alternative leisure activities. Mostbet aims to create an environment where gambling remains a form of entertainment for adults, rather than a source of distress or dysfunction.

Prohibited Activities

Your use of the Platform is subject to strict rules against illegal, unethical, or otherwise harmful behaviour. You may not use the Platform or your Account for any unlawful purpose, including but not limited to money laundering, financing of terrorism, fraud, or any other criminal activity. You are prohibited from attempting to gain unauthorised access to the Platform, our systems, or other users’ accounts, whether by hacking, reverse engineering, password guessing, or any other technical or social engineering methods. The use of bots, automated scripts, AI tools designed to exploit game mechanics, or any other software that interacts with the Platform without your direct human input is strictly forbidden, except where such tools are explicitly allowed by Mostbet. Any attempt to manipulate odds, interfere with game outcomes, exploit software bugs, or collude with other players to obtain an unfair advantage will be considered a severe violation of these Terms.

You may not share your Account or login credentials with any third party, and you are fully responsible for all activities carried out under your Account. Allowing others to place bets or gamble through your Account, whether for compensation or not, is prohibited and may lead to sanctions, including Account closure and confiscation of funds. You must also refrain from engaging in abusive behaviour towards our staff or other users, including the use of offensive language, threats, harassment, or discriminatory remarks in chats, messages, or any other communication channels. We reserve the right to monitor communications, where permitted by law, for the purpose of ensuring security and compliance with these Terms. Any content you post or share on the Platform must not infringe upon the intellectual property rights, privacy rights, or other legal entitlements of third parties.

Mostbet may, at its sole discretion, suspend or terminate your Account if we suspect or determine that you have engaged in any prohibited activity. We may also withhold or cancel winnings, report your actions to relevant authorities, and cooperate fully with law enforcement or regulatory bodies as required. In cases where we reasonably believe that funds in your Account are connected to unlawful behaviour, we may freeze such funds pending investigation and potential legal proceedings. You agree to indemnify and hold Mostbet harmless from any liability or damage arising from your violation of these prohibitions, including legal fees and costs. These measures are in place to protect both the integrity of the Platform and the interests of all legitimate users.

Restricted Countries (table)

Due to legal and regulatory considerations, access to the Platform and its services may be restricted or prohibited in certain countries or territories. The list below is illustrative and not exhaustive; we may update country restrictions at any time in line with evolving legal requirements and licensing conditions. It is your responsibility to ensure that you are not breaching any local laws by using the Platform from your location.

If you are located in or become a resident of a restricted country, you must immediately stop using the Platform and contact customer support to request closure of your Account. Any attempt to circumvent geographic restrictions—for example, by using VPN services, proxy servers, or falsified registration details—is considered a breach of these Terms and may result in closure of your Account and forfeiture of funds. We bear no responsibility for any losses or legal consequences you may incur by using the Platform from a jurisdiction where online gambling is illegal or restricted.

Privacy & Data Protection

Mostbet is committed to protecting your privacy and handling your personal data securely and lawfully. When you register an Account, use the Platform, or communicate with us, we may collect, process, and store information about you, including identification data, contact details, transaction history, device information, and usage patterns. This information is used for purposes such as Account management, verification, fraud prevention, risk assessment, compliance with legal obligations, service improvement, and personalised content or promotional offers. Your personal data will be processed in accordance with our Privacy Policy, which forms an integral part of these Terms and is available on the Platform. By accepting these Terms, you also consent to the collection and processing of your data as described in the Privacy Policy.

We implement reasonable technical and organisational measures to safeguard your data against unauthorised access, alteration, disclosure, or destruction. This may include encryption, secure server infrastructure, restricted access controls, regular security audits, and staff training on data protection practices. Nevertheless, you acknowledge that no method of transmission over the internet or method of electronic storage is entirely secure, and we cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your login credentials and any other sensitive information, and you must notify us immediately if you suspect that your data has been compromised. We may require you to change your password or implement additional security steps, such as two-factor authentication, to help secure your Account.

We may share your personal data with third parties only in limited circumstances, such as with payment providers, verification services, or regulatory authorities, and strictly for purposes related to providing the services and fulfilling legal obligations. These third parties are required to process your data in accordance with applicable data protection laws and to maintain appropriate security standards. Your data may also be used in anonymised or aggregated form for analytical, statistical, or reporting purposes, in which case it will not be possible to identify you personally. Depending on applicable law, you may have rights relating to your personal data, including the right to access, correct, or delete certain information, as well as the right to object to certain types of processing. Details of how to exercise these rights are provided in our Privacy Policy and may involve contacting our data protection officer or customer support team.

Account Suspension & Termination

Mostbet reserves the right to suspend, restrict, or terminate your Account at any time, at our sole discretion, for reasons including but not limited to suspected breach of these Terms, failure to meet eligibility criteria, non-compliance with verification requests, or involvement in prohibited activities. Suspension may involve temporary blocking of your ability to place bets, access certain games, deposit or withdraw funds, or participate in promotions, while we conduct further investigations. During suspension, we may contact you to request additional information or documentation, and your cooperation will be necessary to resolve any outstanding issues. If the outcome of our investigation confirms serious violations of these Terms or applicable laws, we may decide to terminate your Account permanently. In such cases, we will inform you of the decision, subject to any legal or regulatory restrictions on disclosure.

Upon termination of your Account, your access to the Platform and services will be permanently revoked, and any active bonuses or promotions will be cancelled. The handling of funds in your Account at the time of termination will depend on the reasons for termination and applicable law. If termination is due to suspected or confirmed illegal activity, fraud, or severe breach, we may be entitled to withhold or confiscate funds, report your actions to authorities, and take further legal action. If termination occurs due to self-exclusion, responsible gambling measures, or at your own request without breach, we will, subject to verification and legal requirements, return any remaining legitimate balance to you using an appropriate payment method. You may terminate your Account at any time by contacting customer support, provided that outstanding matters such as pending bets, unresolved disputes, or negative balances are addressed.

We may also close inactive Accounts, meaning Accounts that have not been accessed or used for a specified period, as defined in our policies or applicable regulations. Prior to such closure, we may attempt to contact you using the contact details you provided. In the event of closure of an inactive Account, any remaining funds may be handled in accordance with applicable unclaimed funds or dormancy rules, which may include transferring them to a designated account or authority if required by law. You are responsible for regularly accessing your Account or contacting us if you wish to keep it active, especially if you have a positive balance. Account suspension or termination does not relieve you of any obligations incurred before suspension or termination, including any outstanding liability to Mostbet.

Limitation of Liability

To the maximum extent permitted by applicable law, Mostbet, its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of the Platform or services. This includes, without limitation, loss of profits, loss of data, business interruption, damage to reputation, or any other intangible losses, even if we have been advised of the possibility of such damages. Our total aggregate liability to you for any claims arising from or related to your use of the Platform, whether in contract, tort, or otherwise, shall in no event exceed the total amount of real-money deposits you have made into your Account over the previous three months. Nothing in these Terms shall exclude or limit liability for death or personal injury resulting from our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.

You acknowledge that online gambling involves risks, including the risk of losing money, and you agree that you assume full responsibility for all such risks when using the Platform. We do not guarantee uninterrupted or error-free access to the Platform, and we are not responsible for any failures, delays, interruptions, or technical issues arising from internet connectivity, service provider performance, device compatibility, or other external factors beyond our reasonable control. We are also not responsible for any damage or loss caused by malware, viruses, or other harmful components that may affect your device or data, although we take reasonable steps to safeguard our systems. You are responsible for ensuring that your hardware, software, and internet connection are suitable for accessing and using the Platform and that they meet any technical requirements specified on the site.

In addition, we are not liable for the actions or omissions of third parties, including payment providers, telecommunications operators, or external websites linked from the Platform. Any disputes or issues you may have with such third parties must be resolved directly between you and the third party in question, subject to their terms and conditions. While we may, at our discretion, assist you in dealing with such issues, we do not assume responsibility for them. You agree to indemnify and hold harmless Mostbet from any claims, damages, or costs (including legal fees) that may arise from your breach of these Terms, your violation of any law or the rights of a third party, or your misuse of the Platform.

Complaints & Dispute Resolution

If you have any concerns, complaints, or disputes related to the Platform, your Account, transactions, or any aspect of the services, you should first contact our customer support team using the available communication channels, such as live chat, email, or contact forms. When submitting a complaint, you must provide clear and accurate information, including your Account details, a description of the issue, supporting documents or screenshots if relevant, and the resolution you are seeking. We will acknowledge receipt of your complaint within a reasonable period and will endeavour to investigate and respond as promptly as practicable, taking into account the complexity and nature of the issue. You agree to cooperate fully during this process and to provide any additional information needed to help us assess and address your complaint.

Mostbet will handle complaints in a fair, objective, and transparent manner, in line with our internal procedures and applicable regulatory requirements. If we determine that an error has occurred affecting your Account balance, bet settlement, or other aspects of our service, we will take corrective action, which may include adjusting your balance, re-settling bets, or providing an explanation of our decision. In some cases, we may propose a compromise or goodwill gesture, but such measures are at our sole discretion and do not constitute an admission of liability. Our internal decision on a complaint will be communicated to you along with any relevant reasons and evidence. If you are not satisfied with the outcome, you may, where available and applicable, escalate the matter to an independent dispute resolution body or regulatory authority, following the procedures indicated on the Platform.

You must raise any complaint or dispute as soon as reasonably possible after becoming aware of the issue, and in any event within a specified timeframe, which may be detailed in supplemental policies. Failure to bring a complaint within the stated period may result in your claim being considered time-barred, and we may decline to review it, except where required by law. All communications relating to complaints must be conducted in a respectful and constructive manner; abusive language, threats, or harassment may lead to limitations on support or even Account sanctions. Records of complaint-related communications may be retained by us for evidential and compliance purposes. Nothing in this section affects any statutory rights you may have under applicable consumer protection laws.

Governing Law

These Terms, your use of the Platform, and any contractual or non-contractual obligations arising out of or relating to them shall be governed by and construed in accordance with the laws specified in the legal notice or footer of the Platform, subject to any mandatory provisions of local law that may apply. By using the Platform, you irrevocably agree that any disputes, claims, or proceedings arising from or in connection with these Terms or your use of the services shall be subject to the jurisdiction of the courts or dispute resolution bodies identified therein, unless otherwise required by law. Where alternative dispute resolution mechanisms are available and appropriate, such as mediation or arbitration, we may propose or require their use in accordance with applicable regulations and our licensing requirements. The choice of governing law does not deprive you of the protection afforded to you by mandatory provisions of the law of your country of residence, where such protection applies.

You acknowledge that the legality of online gambling and related services may vary from one jurisdiction to another, and it is your responsibility to ensure that your use of the Platform is lawful in the place where you are located. Mostbet does not provide legal advice and makes no representation that the Platform or its content is appropriate or available for use in all jurisdictions. Where local law prohibits or restricts online gambling, access to the Platform may be blocked or limited, and you must comply with such restrictions. Any failure by Mostbet to enforce any provision of these Terms in a particular instance shall not be construed as a waiver of that provision or of our right to enforce it in the future. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a competent authority, the remaining provisions shall continue in full force and effect.

Final Provisions

These Terms, together with any documents referenced herein, including the Privacy Policy, Bonus Rules, and specific game or sports betting rules, constitute the entire agreement between you and Mostbet with respect to your use of the Platform and services. They supersede all prior or contemporaneous understandings, agreements, representations, or communications, whether written or oral, relating to the same subject matter. We may update or amend these Terms from time to time to reflect changes in our services, legal requirements, technological developments, or business needs. Any such changes will become effective upon publication of the updated Terms on the Platform, and your continued use of the Platform thereafter will be deemed to signify your acceptance of the revised Terms. You are responsible for reviewing the Terms periodically to ensure that you are aware of the latest version.

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent, and any purported assignment in violation of this provision shall be null and void. We may assign or transfer our rights and obligations under these Terms, in whole or in part, to any affiliated entity or successor in interest, subject to applicable law and licensing conditions. No provision of these Terms shall create or be construed as creating any partnership, joint venture, agency, or employment relationship between you and Mostbet. Unless expressly stated otherwise, no person other than you and Mostbet shall have any rights under these Terms. Headings used in these Terms are for convenience only and shall not affect the interpretation of any provision.

If you have any questions, comments, or requests in relation to these Terms or the services provided by Mostbet, you should contact our customer support team using the details provided on the Platform. By registering an Account and using the Platform, you confirm that you have read, understood, and accepted these Terms in full and that you are at least 18 years old and legally permitted to gamble in your jurisdiction. Your continued access to and use of the casino, Slots, betting products, and all other services offered by Mostbet signifies your ongoing consent to be bound by these Terms and any future amendments, as lawfully implemented and published on the Mostbet website.